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FAQs

WHEN WILL I RECEIVE MY PURCHASE?

In stock items will ship via UPS Ground or USPS First Class Mail 1-2 days from order date.  Pre-orders will ship 5-8 weeks after you receive a confirmation email.

WHERE DO YOU SHIP?

We only ship within the United States.

HOW DO I KNOW WHAT SIZE I AM?

SIZE CHART

XS || 0-2
S || 4-6
M || 6-8
L || 8-10

HOW DO I RETURN SOMETHING?

Our goal is for your to love your RUKEN products.  If for some reason you are not happy with your purchase we will gladly take it back for a refund or exchange within 14 days of the order ship date. Items must be in perfect, unused condition with the RUKEN tags attached.  For SALE items, we do not offer a refund, however you may return the product in exchange for another article of clothing or a store credit. 

All customers are responsible for shipping and handling cost of their returns and exchanges - these charges are non refundable.  We highly recommend when shipping your item back to us you get a tracking number or use delivery confirmation to track your package. RUKEN is not responsible for lost exchanges.

Please email orders@ruken.com and include your order # and the specifics for the item you wish to return, we will reply with a return address.

WANT TO WORK WITH US?

If you are a store interested in carrying the line please email us at hello@ruken.com.  If you are looking for career opportunities email us at careers@ruken.com.